Say hello to Ben! Operations Manager at Cheval Harrington Court

Say hello to Ben! Operations Manager at Cheval Harrington Court. Opened in June 2014, this dynamic team’s hard work has helped secure their place in the Top 10 on Trip Advisor’s Speciality Lodging category.

My favourite thing about this residence is that it exudes the passion and love Ben and co put into it, from the stunning weekly flower arrangements we share on social media to the hand constructed fabric swans placed in the apartment for honeymooners. Cheval Harrington Court sure know how to make their guests feel special.

The atmosphere here is lovely both front and back of house. Each morning a team member is recognised with a bar of chocolate, a ‘Thank You’, for outstanding work (be it excellent guest interaction or going that extra mile), and a great way to start the day with some positivity! Ben also makes his guests feel special by placing a leafy green plant in each guests bathroom to brighten up the most rainy of days.

With Cheval Harrington Court running at 100% capacity, it looks like it will be a busy morning for all. We start the day off with an operations meeting discussing the days departures and arrivals, allocating apartments to guests, discussing the daily maintenance work and replying to Trip Advisor reviews and it’s not even 9:30am!

Next we had some very important Australian travel agents popping by at 11am for a quick show around; so it was time to make some extra special fresh juices (made with strawberry, raspberry and banana) with the delightful Andreea! Watch our fab instructional video here:



https://www.youtube.com/watch?v=zDzVaYDZOHA

Well… the juices went down a treat with our VIP’s and I overhead them say how Cheval Harrington Court really stood out compared to the others seen that day, noting the ceiling to floor windows letting in so much natural light. It was fantastic to hear such positive feedback!

The afternoon was met with a quick pizza break before another show around, this time it was my turn for a tour. It was great to see how much this residence had grown and evolved since I stayed during opening weekend last June.

Ben really has magnetic energy as no job is too little or too big for him. He prides himself on pitching in and getting involved in the day to day guest experience. Throughout the afternoon we covered reception, kept the foyer ship shaped and sparkling and even fixed a leaking printer; ensuring everything ran smoothly and operated perfectly.

With such great guest feedback and dedication from staff, it’s clearly evident why Cheval Harrington Court were awarded ‘Best Hospitality and Service Experience’ at the ASAP awards in 2014. 

 Recommended by Cheval Residences - Serviced Apartments London

The best alternative for your hotel in London - Make an enquiry

To know the best of London, follow us in twitter. 

Comments

Post a Comment

Popular posts from this blog

Best Food Apps for Travelers

Image
From apps that will help travelers find the nearest bar, microbrewery or coffee joint to a guide to chef-recommended restaurants, Travel + Leisure has curated a list of the top food-related apps for the globetrotting gourmand. Among their top picks is Ness , which claims to tailor restaurant recommendations to individual tastes. After users give their rating for 10 restaurants they’ve visited in the past, the app uses an algorithm to determine the user’s personal tastes and preferences before making customized restaurant recommendations. Savored , meanwhile, will appeal to the budget-minded traveler with sophisticated palates as the app offers discounts at dining destinations including Daniel Boulud DB Bistro Moderne in New York. Travelers undertaking culinary pilgrimages — that once-in-a-lifetime experience to an exorbitantly priced Michelin-starred restaurant — can also document their evening on Evernote Food which has built-in templates that let users archive photo...
Read more

A Londoner's Beauty Summer Kit

Image
The Post Festival Recovery Kit by Hayley Cheval Gloucester Park has a Boots nearby. We wait all year for the summer to enjoy the best of the open air. But staying more outside means more time standing up, less sleep, more time in the sun and a lot more walking. And that can make us look tired... which is not at all the face of summer. London beauty queen +Hayley Carr  set up what she calls a "post festival recovery kit", as in London summer = music festivals everywhere (and we love it).  But we thought this selection is also good for every summer event, perfect to make you look fresh all season long. And the best? You can find all the products in London, some in stores like Boots, which we can find everywhere in the city. Here are the selected products in Hayley's words: 1. For The Hair:   Matrix Biolage Delicate Care Masque £12.50 As much of a saviour as dry shampoo is, there's only so many times you can use it without your hair refusing to do...
Read more

World's most expensive iPhone case is British

Image
The most expensive iPhone case in the world is british. Actress Misha Barton was chosen to present the most expensive iPhone 5 case in the world, designed bu Uunique , a renowned brand from the UK. Reportedly named the London Lotus iPhone 5 case, it is made of 18 carat rose gold, and is encrusted with a multitude of rare pink and white diamonds. Accented with intricate mother of pearl inlay, the new case is inspired by the Exotic Water Lotus symbolising  strength, progress, purity and prosperity, and is adorned with black, white and pink diamonds which have been certified by the Gemological Institute of America. The series, named "Uunique by Misha", encompasses cases which cost between £19,90 and £590, the most expensive ones being embellished with Swarovski crystals. As for the London Lotus iPhone 5 case, it costs £187,000. The previous record holder, a case from The Natural Sapphire Company, is priced at £62,000. Recommended by Cheval Residences -...
Read more