Cheval Life

Cheval Residences has launched the new website and integration of the world’s first AI booking engine, as well as an interactive guest welcome app powered by Criton Luxury serviced apartment specialist  Cheval Residences  has announced the launch of its new website ( www.chevalresidences.com ) with the integration of the world’s first booking engine powered by artificial intelligence (AI), Allora. Cheval has also become the first serviced apartment brand to adopt the new multiple property functionality built by Criton, the UK’s first app builder for the hospitality industry. With locations across London, Cheval Residences is the first serviced apartment group to adopt the new technology, with eight of its luxury properties contained within the app. Using the integrated instant messaging service, guests will be able to contact the concierge, housekeeping and maintenance teams using the app from within their apartment or on the go. As well as this, there is also a requ...

Cheval Residences has five of its six properties ranked in the top 10 on TripAdvisor in the category of Speciality Lodging for London. The properties to make the top ten are Cheval Three Quays at the Tower of London (number one), Cheval Gloucester Park (number three) Cheval Knightsbridge (number seven), Cheval Phoenix House at Sloane Square (number eight) and Cheval Harrington Court in South Kensington (number nine). Cheval Thorney Court is also in a prominent position at number 22. There are 986 properties in the Speciality Lodging category, which covers serviced apartments, hostels, special interest accommodation and accommodation open less than six months of the year. To be listed in this section, the accommodation must have daily onsite staff and a minimum stay of no more than seven nights. Guest satisfaction and feedback are measured by the residences’ online guest questionnaire and reviews on TripAdvisor. For the 2018 year to date, the Cheval portfolio has scored 97 per ...

Cheval Residences  is delighted to announce the appointment of seasoned luxury hotels and resorts management professional John Philipson as operations director. Philipson will be dedicated to offering outstanding service to guests across the portfolio of five-star residences. Prior to joining Cheval Residences, Philipson, who has over 20 years’ experience in the hospitality industry, held several senior positions at Six Senses Hotels, Resorts & Spas, Rocco Forte Hotels and MacDonald Hotels & Resorts. In his role as Vice President of Operations for Six Senses Hotels, Resorts & Spas, Philipson was responsible for spearheading the performance of properties in Thailand, Vietnam, China, Seychelles, Maldives, Portugal Jordan and Oman, with a focus on profitability, reputation and overall product and service quality. Prior to joining Cheval Residences, Philipson was Regional Managing Director of Macdonald Hotels & Resorts, spearheading the performance and ...

This summer, luxury London based serviced apartment specialist, Cheval Residences celebrates its 4th annual Cheval Cup at Ham Polo Club, Richmond.  On Sunday 8 July, Cheval Residences will welcome guests, including colleagues, clients, partners, media and industry contacts, to a relaxed and entertaining drinks reception, luncheon and an afternoon of polo. With polo grounds in Richmond, only eight miles from Hyde Park Corner,  Ham Polo Club  is the last remaining polo club in Greater London. Founded in 1926, Ham has an established and distinguished reputation now over 90 years old. Known for excellent playing and social facilities combined with a relaxed family atmosphere Ham Polo Club is well worth a visit for any polo fan. This year will be Cheval’s largest polo event, with over 200 guests expected to attend.  The day will provide Cheval with the opportunity to thank everyone for their collaborations with the brand, looking back on the first half of th...

UK: London-based Cheval Residences has become the first serviced apartment specialist to be featured on the location app What3words. Cheval has integrated the What3Words satellite mapping app across all eight of its London properties. The move comes as global mapping and navigation corporation Tom Tom announced it will integrate the What3Words platform with TomTom's consumer and business products later this year. What3words is a system that encodes precise geographic coordinates into three words, simplifying the way to find a location - which will benefit those looking to book and navigate to accommodation in large cities. Cheval Residences is now utilising the platform as "a better addressing tool to find properties within moments which will immediately enhance their customer experiences, as well as delivering business efficiency and driving growth of the evolving brand". George Westwell, director of Cheval Residences, said: "We have chosen to impl...

16th May 2018 The impact of new technology in the hospitality sector was the hot topic of a panel discussion hosted by Cheval Residences , and featuring representatives from Booking.com , SideMinder and  Four Engage. Around 70 individuals from the hospitality and legal sectors attended the 2nd edition of the Serviced Apartment Networking Group to hear about issues ranging from the impact of Artifical Intelligence (AI) and Blockchain technology, to making the most of the data we as hoteliers already hold. On the panel were Carmen Hui, Global Commercial Director of Owner Partnerships for Booking.com; Kath Ludlow, Managing Director of Four Engage, and James Bishop, Vice President of Sales EMEA for SiteMinder, moderated by George Westwell, Director of Cheval Residences and Diane Scott, Senior Hotels Consultant for Katten Muchin Rosenman. The panel discussion started by touching on recent advancements in technology and how they are used in the hospitality industry, particu...

Cheval Residences shortlisted Finalists for 5 awards in the 2017 Serviced Apartment Industry Awards. We are delighted to have been shortlisted for 5 awards at the 2017 Serviced Apartment Industry Awards! The ASAP Serviced Apartment Industry Awards recognises excellence, innovation and best practice at individual, team and company level throughout the industry and brings together ASAP members, the wider industry, operators, agents and industry aligned suppliers to celebrate and recognise the sector’s achievements over the past 12 months. Cheval Residences have been shortlisted for the following awards: Serviced Apartment Marketing Award Serviced Apartment Guest Experience Award Serviced Apartment Corporate Account Management Award Serviced Apartment Rising Star of the Year Award Serviced Apartment Investment in People Award We wish every single finalist in the awards the best of luck!