Showing posts from May, 2015

Concierge - Never a dull moment

With exactly 99 apartments and 23 years of steep history, Cheval Gloucester Park is a London landmark in the making. Currently sitting at #2 in TripAdvisor’s ‘Specialty Lodging’ category, this residence has all the bells and whistles of a five star home in the big city.
I recently had the pleasure of spending a day with Head Concierge Carlos and his team, Karol, Ali and Ned. The guys love being a pivotal part of the guest experience, helping to create the homely atmosphere Cheval is renowned for. With 12 hour shifts and shorter working weeks, life is never dull! 
Arriving at 8am, an hour before my usual start to the day. The first thing I experienced was the daily handover, where the team discusses guest requirements, upcoming fire safety inspections and Carlos also reminds the team to encourage guests to leave TripAdvisor feedback as they are determined to claim Cheval Three Quays’ #1 position! Once the meeting has finished, the team go about their morning routine, making sure the driv…