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Showing posts from 2018

Cheval Three Quays Marks Remembrance Day with a donation to the British Legion

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Crowds gather to witness the nightly ceremony at the Tower of London. To mark the centenary of the end of the First World War, Cheval Three Quays has pledged to donate a week’s profits from two of its apartments facing the Tower of London to the Royal British Legion charitable fund. The Royal British Legion provides lifelong support for the Armed Forces community – serving men and women, veterans and their families. Many of the building’s apartments face directly onto the 1,000 year-old castle, offering a unique perspective of the moving tribute taking place until the 11th November, as 10,000 flames are lit in the moat on a nightly basis. The installation, entitled ‘Beyond the Deepening Shadow: The Tower Remembers’, is intended to honour the sacrifice of the many who fell during the four-year conflict. A Beefeater, as the ex-service personnel who work at the Tower of London, are known, stands watch as the flames are lit one by one. The Cheval Three Quays building lit up in red to com…

Pampered Pets at Cheval Residences

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At Cheval Residences we aim to create the ideal home away from home for all our guests, which is why we welcome household pets in all our apartments. After all, they are important members of the family!
Location: Cheval Three Quays,  Photo: @photobya4 Hotels and Serviced Apartments are becoming more and more dog friendly, and at Cheval Residences, pets are made to feel as welcome as their human guests. We also understand that not leaving your beloved pet behind is of the utmost importance.
Location: Cheval Thorney Court,  Photo: @lecorgi Dogs are by far the most popular choice of pet staying in our apartments, and they receive the same 5-star service as their human owners. On arrival your dog will receive a welcome kit including a comfy dog bed, blanket, bowl and toy, as well as some delicious doggy treats. We can also recommend some suggested walks so you can get to know the neighbourhood.
Location: Cheval Three Quays, Photo: @Uwern After all that exercise, at some of our residences li…

The Tower Remembers 2018

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Following the hugely successful ceramic poppy display in its moat in 2014, the Tower of London is marking the 100-year anniversary of the end of the First World War with a new installation.
Photo: Robert Speirs Entitled Beyond the Deepening Shadow: The Tower Remembers’,the display will be visible in the evenings from the esplanade between Cheval Three Quays and the Tower from Sunday the 4th of November to Sunday 11th November. Photo: https://www.hrp.org.uk/tower-of-london/  The display will evolve over a four-hour period as the moat is gradually illuminated by thousands of individual flames. This visual spectacle will be accompanied by a new choral tribute, with words from the war poet Mary Borden’s ‘Sonnets to a Soldier’. Members of the public are welcome to visit the installation each night and to join in this public act of commemoration for one of the 20th century’s most devastating conflicts. There is no cost to visit the display, but we advise arriving early as the limited time…

Christmas at Cheval Residences

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With the hot summer now a fading memory, it’s not too early to start thinking about the busy Christmas period. Whether you shop early every year, or if you’ve resolved to be an early bird for the first time, get a head start on your Christmas. You can do that when you book a stay at Cheval Residences for two nights or more this Christmas. We’ll take 15% off the usual rate, and you can expect a complimentary Christmas stocking full of surprises. For our amazing Christmas Offer CLICK HERE  There are other great benefits with staying with Cheval at Christmas and that’s due to the abundance of things to do nearby. Winter wonderland in Hyde Park Photo: hydeparkwinterwonderland.com For over 10 years, Hyde Park’s Winter Wonderland has become a landmark event for Londoners and tourists alike. Starting off as an open-air Christmas market in Hyde Park, Winter Wonderland has since grown into an extravaganza with ice skating, shows, roller coaster rides, street food stalls, festive bars and live m…

Golden Week Offers at Bicester Village

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Unbeatable shopping under an hour from London For the shopaholics among us, a destination filled with designer shops, boutiques as well as plenty of restaurants and caf├ęs sounds like the ideal day out. Plus, when you book a stay at Cheval Three Quays or Cheval Knightsbridge, we’ll give you a £50 gift voucher, a VIP discount card that you will  worth a further 10% off the already low prices and a Hands Free Service where they’ll keep your purchases for you to collect on departure, all to be enjoyed at Bicester Village. The world-famous Bicester Village is home to over 160 boutiques from leading brands offering savings of up to 60% off recommended retail prices and is visited by an astonishing 6.6 million people each year. The village is located in the idyllic Oxfordshire countryside, and if you travel by direct train you’ll be able to enjoy the stunning scenery en route, taking just under an hour. One of the best times to receive these offers (and more) is during Golden Week. Golden We…

Cheval Residences launches new AI-enabled website and app

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Cheval Residences has launched the new website and integration of the world’s first AI booking engine, as well as an interactive guest welcome app powered by Criton
Luxury serviced apartment specialist Cheval Residences has announced the launch of its new website (www.chevalresidences.com) with the integration of the world’s first booking engine powered by artificial intelligence (AI), Allora. Cheval has also become the first serviced apartment brand to adopt the new multiple property functionality built by Criton, the UK’s first app builder for the hospitality industry. With locations across London, Cheval Residences is the first serviced apartment group to adopt the new technology, with eight of its luxury properties contained within the app. Using the integrated instant messaging service, guests will be able to contact the concierge, housekeeping and maintenance teams using the app from within their apartment or on the go. As well as this, there is also a request function which all…

Cheval Residences dominates TripAdvisor rankings

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Cheval Residences has five of its six properties ranked in the top 10 on TripAdvisor in the category of Speciality Lodging for London. The properties to make the top ten are Cheval Three Quays at the Tower of London (number one), Cheval Gloucester Park (number three) Cheval Knightsbridge (number seven), Cheval Phoenix House at Sloane Square (number eight) and Cheval Harrington Court in South Kensington (number nine). Cheval Thorney Court is also in a prominent position at number 22. There are 986 properties in the Speciality Lodging category, which covers serviced apartments, hostels, special interest accommodation and accommodation open less than six months of the year. To be listed in this section, the accommodation must have daily onsite staff and a minimum stay of no more than seven nights. Guest satisfaction and feedback are measured by the residences’ online guest questionnaire and reviews on TripAdvisor. For the 2018 year to date, the Cheval portfolio has scored 97 per cent for…

John Philipson joins Cheval Residences as operations director

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Cheval Residences is delighted to announce the appointment of seasoned luxury hotels and resorts management professional John Philipson as operations director. Philipson will be dedicated to offering outstanding service to guests across the portfolio of five-star residences.
Prior to joining Cheval Residences, Philipson, who has over 20 years’ experience in the hospitality industry, held several senior positions at Six Senses Hotels, Resorts & Spas, Rocco Forte Hotels and MacDonald Hotels & Resorts. In his role as Vice President of Operations for Six Senses Hotels, Resorts & Spas, Philipson was responsible for spearheading the performance of properties in Thailand, Vietnam, China, Seychelles, Maldives, Portugal Jordan and Oman, with a focus on profitability, reputation and overall product and service quality. Prior to joining Cheval Residences, Philipson was Regional Managing Director of Macdonald Hotels & Resorts, spearheading the performance and refurbishment of The …

Cheval Residences celebrates its fourth year of Ham Polo

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This summer, luxury London based serviced apartment specialist, Cheval Residences celebrates its 4th annual Cheval Cup at Ham Polo Club, Richmond.  On Sunday 8 July, Cheval Residences will welcome guests, including colleagues, clients, partners, media and industry contacts, to a relaxed and entertaining drinks reception, luncheon and an afternoon of polo. With polo grounds in Richmond, only eight miles from Hyde Park Corner, Ham Polo Club is the last remaining polo club in Greater London. Founded in 1926, Ham has an established and distinguished reputation now over 90 years old. Known for excellent playing and social facilities combined with a relaxed family atmosphere Ham Polo Club is well worth a visit for any polo fan. This year will be Cheval’s largest polo event, with over 200 guests expected to attend.  The day will provide Cheval with the opportunity to thank everyone for their collaborations with the brand, looking back on the first half of the year, mingling and soaking up t…

Cheval Residences featured on What3words location app

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UK: London-based Cheval Residences has become the first serviced apartment specialist to be featured on the location app What3words.




Cheval has integrated the What3Words satellite mapping app across all eight of its London properties. The move comes as global mapping and navigation corporation Tom Tom announced it will integrate the What3Words platform with TomTom's consumer and business products later this year.

What3words is a system that encodes precise geographic coordinates into three words, simplifying the way to find a location - which will benefit those looking to book and navigate to accommodation in large cities.

Cheval Residences is now utilising the platform as "a better addressing tool to find properties within moments which will immediately enhance their customer experiences, as well as delivering business efficiency and driving growth of the evolving brand".

George Westwell, director of Cheval Residences, said: "We have chosen to implement this tool b…

Serviced Apartment Networking Group 2018

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16th May 2018
The impact of new technology in the hospitality sector was the hot topic of a panel discussion hosted by Cheval Residences, and featuring representatives from Booking.com, SideMinder and Four Engage.
Around 70 individuals from the hospitality and legal sectors attended the 2nd edition of the Serviced Apartment Networking Group to hear about issues ranging from the impact of Artifical Intelligence (AI) and Blockchain technology, to making the most of the data we as hoteliers already hold.
On the panel were Carmen Hui, Global Commercial Director of Owner Partnerships for Booking.com; Kath Ludlow, Managing Director of Four Engage, and James Bishop, Vice President of Sales EMEA for SiteMinder, moderated by George Westwell, Director of Cheval Residences and Diane Scott, Senior Hotels Consultant for Katten Muchin Rosenman.

The panel discussion started by touching on recent advancements in technology and how they are used in the hospitality industry, particularly the use of soc…