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Showing posts with the label concierge

Concierge - Never a dull moment

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With exactly 99 apartments and 23 years of steep history, Cheval Gloucester Park is a London landmark in the making. Currently sitting at #2 in TripAdvisor’s ‘Specialty Lodging’ category, this residence has all the bells and whistles of a five star home in the big city. I recently had the pleasure of spending a day with Head Concierge Carlos and his team, Karol, Ali and Ned. The guys love being a pivotal part of the guest experience, helping to create the homely atmosphere Cheval is renowned for. With 12 hour shifts and shorter working weeks, life is never dull!  Arriving at 8am, an hour before my usual start to the day. The first thing I experienced was the daily handover, where the team discusses guest requirements, upcoming fire safety inspections and Carlos also reminds the team to encourage guests to leave TripAdvisor feedback as they are determined to claim Cheval Three Quays’ #1 position! Once the meeting has finished, the team go about their morning routine, ...

New Vertu's Phone launch

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Recently offloaded by Nokia, luxury phone brand Vertu  has launched the super-luxurious Constellation Black Neon. Handmade from leather, carbon fiber and rubies the Black Neon lays in an opulent exterior that is “Modern and masculine” and “reminiscent of a luxury sports car.” Made by a single craftsman, the Black Neon is decorated in perforated leather with neon colored accents over PVD stainless steel, with a polished sapphire crystal 3.5-inch touchscreen. Available in neon blue, neon orange, and neon silver the phone also has an intricate ruby surround on the shutter key for the 8-megapixel camera.  Vertu owners receive 24-hour access to a service they can call for expert assistance, recommendations and priority bookings. The Vertu Concierge can arrange anything from gifts to “money-can’t-buy events and experiences”. Recommended by Cheval Residences - Luxury Serviced Apartments