Behind the Scenes at Cheval Three Quays - Part 2


Cheval Three Quays is a magnificent place to be. I had the pleasure earlier this month to pay a visit and see how the infrastructure of this unique residence works. I got to see the stunning views, the inner workings and most importantly meet the team behind TripAdvisor’s #1 residence for Speciality Lodging.

I spent the afternoon with Ina, House Manager at Cheval Three Quays. As a pivotal member of the founding team, Ina found her feet with Cheval Residences 8 years prior having previously House Managed Cheval Knightsbridge and Cheval Gloucester Park.

Ina believes there is never a dull moment in her day to day role and that delivering exception 5 star service is paramount to ensure a growing repeat customer base. The guests do not only come back for the beautifully bespoke Cheval experience but the exceptional service Cheval is renowned for.

Ina’s other duty is to keep the building running (so to speak), she is fundamental in relaying messages and ensuring information is filtered to the relevant people and departments. She ensures ‘everything is ready to go’, be it helping out with reservations, allocating apartments for future guests, partaking in show rounds and dealing with customer queries.


It’s evident Ina does so much to help Cheval Three Quays run and operate as smooth as possible. Her love for tackling new challenges has helped make Cheval Three Quays a roaring success in the serviced apartment sector and truly does deserve to be #1 on Trip Advisor.

If you’ve stayed with us this Winter, you may have been a lucky winner in our ‘Daily Upgrade Draw’. As a little thank you we have been randomly upgrading one lucky guest per day across all our residences to receive a complimentary upgrade on check in offering more space and luxury. To take part and be in for a chance of winning please visit http://bit.ly/1sG7Ccg for more.

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