Cheval Life

With exactly 99 apartments and 23 years of steep history, Cheval Gloucester Park is a London landmark in the making. Currently sitting at #2 in TripAdvisor’s ‘Specialty Lodging’ category, this residence has all the bells and whistles of a five star home in the big city. I recently had the pleasure of spending a day with Head Concierge Carlos and his team, Karol, Ali and Ned. The guys love being a pivotal part of the guest experience, helping to create the homely atmosphere Cheval is renowned for. With 12 hour shifts and shorter working weeks, life is never dull!  Arriving at 8am, an hour before my usual start to the day. The first thing I experienced was the daily handover, where the team discusses guest requirements, upcoming fire safety inspections and Carlos also reminds the team to encourage guests to leave TripAdvisor feedback as they are determined to claim Cheval Three Quays’ #1 position! Once the meeting has finished, the team go about their morning routine, ...

Say hello to Ben! Operations Manager at Cheval Harrington Court. Opened in June 2014, this dynamic team’s hard work has helped secure their place in the Top 10 on Trip Advisor’s Speciality Lodging category. My favourite thing about this residence is that it exudes the passion and love Ben and co put into it, from the stunning weekly flower arrangements we share on social media to the hand constructed fabric swans placed in the apartment for honeymooners. Cheval Harrington Court sure know how to make their guests feel special. The atmosphere here is lovely both front and back of house. Each morning a team member is recognised with a bar of chocolate, a ‘Thank You’, for outstanding work (be it excellent guest interaction or going that extra mile), and a great way to start the day with some positivity! Ben also makes his guests feel special by placing a leafy green plant in each guests bathroom to brighten up the most rainy of days. With Cheval Harrington Court running at...

Cheval Three Quays is a magnificent place to be. I had the pleasure earlier this month to pay a visit and see how the infrastructure of this unique residence works. I got to see the stunning views, the inner workings and most importantly meet the team behind TripAdvisor’s #1 residence for Speciality Lodging. I spent the afternoon with Ina, House Manager at Cheval Three Quays. As a pivotal member of the founding team, Ina found her feet with Cheval Residences 8 years prior having previously House Managed Cheval Knightsbridge and Cheval Gloucester Park. Ina believes there is never a dull moment in her day to day role and that delivering exception 5 star service is paramount to ensure a growing repeat customer base. The guests do not only come back for the beautifully bespoke Cheval experience but the exceptional service Cheval is renowned for. Ina’s other duty is to keep the building running (so to speak), she is fundamental in relaying messages and ensuring information...

As I approach my one year anniversary at Cheval Residences, I really wanted to learn more about the people behind the face of Cheval Three Quays. Like most of us, I am fascinated by this unique residence and wanted to learn about the personalities that make up the team. I spent the morning with the fabulous Louise, Head Housekeeper at Cheval Three Quays. I have to say I was heartened to see how much attention to detail and love my colleagues invest in their roles. We started the day with a meeting, learning all about manual handling (remember: bend your knees, not your back!) Then we were allocated apartments to clean as well as the ‘job of the day’. It may have been a small job, but it makes all the difference. Today’s task just so happened to be descaling the sink. I realised just how much energy and effort goes into the upkeep of our residences and it was great to see this first hand! I believe it’s the finer details that really do matter. Walls are ‘to...

The best for a spot of afternoon reading… Slightly Foxed Bookstore Stocking an eclectic range of hand selected booked and prints, Slightly Foxed has something for everyone. Gain advice on expanding your own library or even hunting for the perfect gift.  http://bitly.com/RmAALF The best for a quick drink… The Hereford Arms A quirky English pub with a great selection of ales and British gastronomical classics. Marvel at the walls lined with famed movie posters while tucking into your fish and chips.  http://bitly.com/1CZ6ukI The best for a delicious sit down lunch... Muriel’s Kitchen Muriel’s Kitchen offers dishes that remind you of home. All ingredients are authentically local and hearty ‘served with a dollop of love’. Remember to admire the tea cups nailed to the wall!  http://bit.ly/1yS45rb The best for a slice of cake… Hummingbird Bakery We all love a slice of cake don’t we? Hummingbird Bakery offers many a slice of the best in town! Be gree...